Wellcome

Here you will find all the resources for you to put together your sales pitch.

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Users

User is anyone who uses the software in an active and intuitive way, using it for its main purpose, which is to put a ticket (ask for something) and have constant communication with their advisor (person who solves their requirement) as well as effectively follow up on their ticket.

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Adviser

Advisor is anyone who receives the ticket and attends to it to solve whatever the requirement may be and in case of not being able to provide an effective solution, it must be escalated to another advisor or to the administrator or final person at the head of this hierarchy

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Administrator

Administrator is anyone who, as its name indicates, manages and coordinates the solution of requirements or tickets, closing cases or monitoring the efficiency of these, giving faith and computing the data to keep an optimal record for making decisions based on the data given by the tool