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Yeastar Comprehensive Service Center from the web
Expand your Yeastar systems and complement your sales or remote support with a flexible help desk tailored to your clients.
What is the integration about?
Create Tickets automatically
1. The call comes into the PBX
2. The IT Help Center generates a Support Ticket
3. The ticket is handled by an advisor from a web interface
Don't lose important information, everything is recorded on the WEB
1. The message is recorded after the tone
2. The YEASTAR system communicates with the IT Help Center and creates a .WAV file
3. A ticket is automatically created and ready to be attended
Identify the call by knowing the Name and Extension of the person
1. The person calling has a profile within the Help Desk
2. The call enters the PBX and is redirected to the IT Help Center, knowing its origin
3. Know previous or open cases associated with the user registered in the Help Desk
Centralizes information
to make responses more efficient.
Adapt tickets
to the advisors who are truly appropriate.
Continuous improvement of IT services and other services in the company.
You can have new users with online registration.
Real-time chat between Users and Advisors.
Ticket handling from PC or Mobile Devices as well as remote access to equipment.
We are flexible between ITIL and the best practices in the market.
Instant alerts and notifications for both users and advisors.
Customized CMDB (Configuration Management Database)
