Do you need help with installation?
Find step-by-step instructions in this space for getting started.
Sky Server Installation
Remember that in order to install the Sky Server, you must have a private server in your company to ensure secure and fast navigation.
Run server.exe
Complete the form with the corresponding data.
Agent
Installation
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Run agent.exe on all the computers you are going to remotely access.
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Complete the data that appears in the pop-up window (Company ID and secret code of agents).
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Authorize and save.
viewfinder
Installation
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Run visor.exe on the computer you have at your home or workplace.
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"Check" the "Activate List" box.
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Fill in the LogIn information and click the save button.
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Click on resume remote operations.
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In your list of devices, select the machine you need to remotely access.
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Choose whether you want to transfer files or remotely access the computer.
Ready Everywhere FAQs
Sky Server
Ready EveryWhere Agent
1. The Ready icon didn't turn green.
3. The Ready icon is green and active, but it still won't let you connect.
SKY SERVER
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My Sky Server isn't connecting via Telnet
This mainly happens because the server cannot be accessed publicly, or alternatively, the service has not started due to some issue with the system.
Note: Remember that if our public IP is different from our local IP, we need to configure our router to forward requests that arrive at the public Sky Server to our local machine and its respective port.
First, we need to verify that the 'sern.exe' service is running. To do this, open the Task Manager (Ctrl Alt + Del) and search for the service in the processes.
What happens if the 'sern' doesn't start when saving?
I'm going to the directory to safely activate the service.
Then I'll try Telnet again, and it should work.
The connection was successful.
AGENT READY EVERYWHERE
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The Ready icon didn't turn green.
The Ready icon turns green in the taskbar when Ready has been successfully installed, properly linked with the enterprise license, and has an internet connection.
As a first step, we should check that the computer is connected to the internet.
After that, we'll try to force the connection by double-clicking on the icon, which will open our credentials assistant. We'll check that the Ready status is 'active,' click on the 'View Log' button, and then on 'Authorize.'
A window will open showing us which Sky Server is being connected to and if the connection is successful (we wait a minute for the validation and read it from bottom to top).
It shows which Sky Server is being connected to (in this case, to 209.126.12.200:4443) and whether it's establishing the connection or not.
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If there are no records or if another IP is obtained, it's possible that we entered the company number or agent code incorrectly.
(We must verify that the Sky Server is properly installed and is receiving the connection with Telnet as shown here Sky Server Configuration.)
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To solve this, we uninstall the agent and reinstall it, adding the correct license using the company identifier and secret agent code assigned to us.
In the end, with the correct configuration, we will have our green icon with a label telling us that our Ready is active.
2. Having trouble reinstalling?
The best practice for reinstalling is to subsequently delete all the junk that remains after uninstalling.
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Uninstall Ready Agent in the control panel.
Delete the keys created in the registry
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Delete the LeverIT directory created in C://Users/Public
At this point, the Ready agent has been completely uninstalled, and the computer is perfectly ready for reinstallation.
3. The Ready icon is green and active, but it still won't let you connect?
You should check if there's explicitly an antivirus or firewall blocking the incoming ports.
4. Doesn't the identifier and/or password appear for you?
This happens because there were issues with the internet connection during the Ready installation.
The solution is to click on the quick authorization button and then, after obtaining the ID and generating the password, click on 'Authorize'.