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Increase productivity in your company with all our Discovery solutions

Ticketing | Remote access to PCs | IT infrastructure monitoring

How do you support teams in your company?

You are working away from your offices and a server goes down, delaying your daily operations. How do you solve it?

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Automate alerts and solve in record time

If the servers go down, you find out instantly without having to be in person at the offices.

With a service center on the web, you have knowledge at all times of your Hardware and Software infrastructure, counting on real-time values of the status of your equipment and servers.

Optimize your

response time avoiding losses

Chat with the ticket manager to be informed

Reliable values for decision making

 

Stay operational with a 24/7 virtual agent

Without being within the LAN of your company, you can know what you have in hardware and software.

The agent works in a secure and encrypted way, making the communication bridge between your infrastructure and the Service Center without the need to be within your corporate network, giving you efficiency and adaptability.

Save on infrastructure and avoid buybacks.

Know what your business teams are using for

Data at all times from your hardware and software

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We make the invisible visible

Never again will your equipment be lost or your servers forgotten in the warehouse.

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We provide you with a communication channel

Provide immediate support, remotely access teams of employees through the web or solve requirements in record time.

What do Discovery Global and IT Help Center do individually?

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Online Asset Management

  • All the advantages of Discovery Asset Management from the WEB

 

  • Controls users outside your corporate network.

 

  • Remote access to business equipment.

 

  • Ideal tool for HomeOffice and support saving office costs and paperwork.

Abstract Structure
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WEB help desk

  • Save time by shortening the process flow.

 

  • Minimize the use of paper and enter the sustainable era.

 

  • Have your company communicated via the web and access databases from anywhere in the world.

 

  • Know every detail of the processes that your employees carry out in their work tasks.

All Discovery Solutions are adaptable to each other

Complement your administration scheme with all our solutions to ensure time, resources and management in your corporation.