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How do you provide support to equipment in your company?
If you're working away from your offices and a server goes down, delaying your daily operations, how do you solve it?
Automate alerts and resolve them in record time
If the servers go down, you find out instantly without needing to be physically present in the offices.
With a web-based service center, you have real-time knowledge of your hardware and software infrastructure, with real-time values for the status of your equipment and servers.
Optimize your response time to avoid losses."
Chat with the ticket manager to stay informed
Reliable values for decision-making
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Stay operational with a 24/7 virtual agent
Without being inside your company's LAN, you can know what hardware and software accounts you have.
The agent works securely and encrypted, bridging communication between your infrastructure and the Service Center without the need to be within your corporate network, giving you efficiency and adaptability.
Save on infrastructure and avoid repurchases
Know what your business devices are being used for
Data at all times about your hardware and software
We make the invisible visible
Never again will your devices be lost or your servers forgotten in storage.
We provide you with a communication channel
Provide immediate support, access employees' computers remotely via the web, or solve requests in record time.
What do Discovery Global and IT Help Center do individually?
All Discovery Solutions are adaptable to each other
Complement your management scheme with all our solutions to ensure time, resources, and management in your corporation.
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