top of page

1. Smart Search

Learn to create tickets with the assistance of ITHC understanding and specific case forms.

2. Remote control from mobile

See how easy it is to remotely connect to a PC from your mobile browser.

3. Remote control from PC

We also do it traditionally by taking remote control from PC to PC.

4. Customized home

Discover the different types of home or initial interfaces that adapt to the specific need you require.

5. Satisfaction survey

Analyze the satisfaction survey sent to the client to maintain accurate metrics of our processes.

6. Knowledge base

Understand how and where the system indexes the entire knowledge base of the company.
Smart Search
Control remoto celular
control remoto pc
home personalizado
base de conocimientos

7. KPIs for Business Intelligence

Learn about different types of managerial and technical indicators that will allow you to optimize information gathering and decision-making.

8. Report Management

Administer and manage the most detailed levels of your reports so you can use them for your analysis.

9. Editable reports

Edit reports on the fly, organize, export, and input new data into the database from the same interface instantly.

10. Hardware management

Take a general overview of hardware management and all the options for report manipulation.

11. Software management

Verify how ticket escalation occurs when it requires another level of attention.

12. ITIL modules

Manipulate your processes based on best practices and the ITIL framework, and see their processes on the service desk.

13. CMDB

Organize and understand your IT infrastructure in terms of relationships and CIs (Configuration Items) or business components.

12. Nested queries

Get to know all the software and hardware data of devices that are outside the corporate network.

Do you have any questions?

Present the videos in this order and you'll secure the sale!

Indicadores KPI
Gestión de informes
Gestion hardware
gestion software
modulos itil
consultas anidadas
bottom of page