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Wel-come
Here you'll find all the resources to get started selling.
Index
4. Customized Home
1. Smart Search
Learn to create tickets with the assistance of ITHC understanding and specific case forms.
2. Remote control from mobile
See how easy it is to remotely connect to a PC from your mobile browser.
3. Remote control from PC
We also do it traditionally by taking remote control from PC to PC.
4. Customized home
Discover the different types of home or initial interfaces that adapt to the specific need you require.
5. Satisfaction survey
Analyze the satisfaction survey sent to the client to maintain accurate metrics of our processes.
6. Knowledge base
Understand how and where the system indexes the entire knowledge base of the company.
Smart Search
Control remoto celular
control remoto pc
home personalizado
Encuesta
base de conocimientos
7. KPIs for Business Intelligence
Learn about different types of managerial and technical indicators that will allow you to optimize information gathering and decision-making.
8. Report Management
Administer and manage the most detailed levels of your reports so you can use them for your analysis.
9. Editable reports
Edit reports on the fly, organize, export, and input new data into the database from the same interface instantly.
10. Hardware management
Take a general overview of hardware management and all the options for report manipulation.
11. Software management
Verify how ticket escalation occurs when it requires another level of attention.
12. ITIL modules
Manipulate your processes based on best practices and the ITIL framework, and see their processes on the service desk.
13. CMDB
Organize and understand your IT infrastructure in terms of relationships and CIs (Configuration Items) or business components.
12. Nested queries
Get to know all the software and hardware data of devices that are outside the corporate network.
Indicadores KPI
Gestión de informes
Gestion hardware
gestion software
modulos itil
CMDB
consultas anidadas
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